Frequently Asked Questions

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email.

Yes! You’ll receive a shipping confirmation email with a tracking number once your order has shipped.

During peak seasons or high order volumes, processing may take a little longer than the standard 1–2 business days.

Yes, we offer free standard shipping on most domestic orders. Expedited shipping options are also available at checkout for an additional fee.

Shipping charges for your order are calculated and displayed at checkout based on your delivery address and selected shipping method.

Yes, we offer international shipping to most countries. If you’re unsure about your location, please contact us, and we’ll confirm within 2 business days.

No. International orders may be subject to import duties, VAT, and taxes, which are the customer’s responsibility upon delivery.

Once shipped, you’ll get an email with a tracking number. Please allow up to 48 hours for tracking details to update.

If you haven’t received your order within 10 days of your shipping confirmation email, please contact us at orders@eliteshield.com with your name and order number.

Most orders can be shipped to P.O. boxes. For confirmation, provide the full P.O. box address (including the post office street address) before placing your order.

Please inspect your order immediately upon delivery. If it’s damaged, defective, or incorrect, contact us at orders@savvycraft.com right away with photos, so we can evaluate and resolve the issue.

We accept returns within 30 days of delivery if the item is unused and in its original condition. A refund will be issued for the order amount minus return shipping costs.

You have 30 days from the date of delivery to request a return.

The item must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.

To start a return, email orders@savvycraft.com. If your return is approved, you’ll receive a Return Merchandise Authorization (RMA) with detailed instructions.

Free return shipping only applies if you received an incorrect item. In that case, we’ll send you a prepaid return label.

Unfortunately, we cannot provide return shipping for international orders. Customers outside the U.S. are responsible for return shipping costs.

The quickest way is to return the unwanted item and place a new order once your return is accepted.

Our warranty covers defects in manufacturing, material, or workmanship when the product is used as intended, installed properly, and maintained.

Warranty does not cover improper use, sharp edge damage, pooling water, lack of support poles, customer modifications, normal wear and tear, fading, extreme weather, or acts of nature.

If your warranty claim is approved, you’ll receive a credit toward the purchase of the same or a replacement product. The credit amount depends on the original purchase price, time elapsed since purchase, and warranty terms.